AD Motor Claims Handler


To deal with all aspects of first party claims within agreed quality and service standard up to the specified handling authority limit.

Key Responsibilities:

  • Manage individual first party claims to a successful conclusion
  • Negotiate settlement of claims in a proactive & cost effective manner
  • Provide A class claims service to both first and third parties.
  • Monitor individual claims on a daily basis, controlling the overall claims costs
  • Intervene on individual claims in order to keep claims cost to a minimum, this will include intervening & providing claimants with a replacement hire vehicle via our panel supplier
  • Attend relevant market forums
  • Contribute to plans for managing all aspects of claims issues that arise from time to time
  • Be aware of market developments regarding credit hire, credit repair and third party damage claim management
  • Ensure awareness of TCF and how customers are managed
  • Ensure awareness and understanding of financial crime
  • Cover additional duties as and when required

Knowledge and Experience:

Previous experience of dealing with 1st party damage claims

Skills / Personal Qualities:

  • Educated to GCSE level and will be CII qualified or looking to obtain the qualification
  • A reasonable understanding of the RTA and article 75 status
  • A basic understanding of the civil procedures rules
  • Excellent communication skills: written and oral
  • Knowledge of Windows based systems
  • Good Data input skills
  • Excellent time management
  • Ability to work alone and as part of a team
  • Friendly personality
  • Good team ethic
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