Summary

To deal with all aspects of first party claims within agreed quality and service standard up to the specified handling authority limit.

Key Responsibilities:

• Manage individual first party claims to a successful conclusion
• Negotiate settlement of claims in a proactive & cost effective manner
• Provide A class claims service to both first and third parties.
• Monitor individual claims on a daily basis, controlling the overall claims costs
• Intervene on individual claims in order to keep claims cost to a minimum, this will include intervening & providing claimants with a replacement hire vehicle via our panel supplier
• Attend relevant market forums
• Contribute to plans for managing all aspects of claims issues that arise from time to time
• Be aware of market developments regarding credit hire, credit repair and third party damage claim management
• Ensure awareness of TCF and how customers are managed
• Ensure awareness and understanding of financial crime
• Cover additional duties as and when required

Knowledge and Experience:

Previous experience of dealing with 1st party damage claims

Skills / Personal Qualities:

• Educated to GCSE level and will be CII qualified or looking to obtain the qualification
• A reasonable understanding of the RTA and article 75 status
• A basic understanding of the civil procedures rules
• Excellent communication skills: written and oral
• Knowledge of Windows based systems
• Good Data input skills
• Excellent time management
• Ability to work alone and as part of a team
• Friendly personality
• Good team ethic