Test Job Title 4


To deal with all aspects of third party claims including but not limited to; personal injury claims, third part damage claims, credit hire and credit repair damage claims within agreed quality and service standard up to the specified handling authority limit.
Key Responsibilities:

  • To take details of claim reports over the telephone from policy holders & brokers
  • Differentiate between own damage and third party damages
  • To know the difference between RTA liability and legal liability for damages
  • Ability to recognise the potential extent/Seriousness of claims at initial report.
  • Possess at least basic knowledge of typical fraud indicators
  • An ability to empathise with and explore circumstances verbally with the clients
  • Possess an inquisitive mind generally
  • Principles of and assessment of “liability” for collision
  • Detailed and expedient enquiry into reported theft loss
  • Instructing engineers and adjusters and knowing when to do so
  • Knowledge of acceptable time frames for various stages of claim process
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