Test Job Title 5


To deal with all aspects of third party claims including but not limited to; personal injury claims, third part damage claims, credit hire and credit repair damage claims within agreed quality and service standard up to the specified handling authority limit.
Key Responsibilities:

  • To take details of claim reports over the telephone from policy holders & brokers
  • Differentiate between own damage and third party damages
  • To know the difference between RTA liability and legal liability for damages
  • Ability to recognise the potential extent/Seriousness of claims at initial report.
  • Possess at least basic knowledge of typical fraud indicators
  • An ability to empathise with and explore circumstances verbally with the clients
  • Possess an inquisitive mind generally
  • Principles of and assessment of “liability” for collision
  • Detailed and expedient enquiry into reported theft loss
  • Instructing engineers and adjusters and knowing when to do so
  • Knowledge of acceptable time frames for various stages of claim process
  • Ability to interpret policy wording and apply to claim circumstance
  • Understand conditions & warranties as may be found attached to motor & property policies
  • Clear understanding of the principle of indemnity
  • A good understanding of the MOJ Portal, as well as non MOJ cases
  • Experience in dealing with Scottish personal injury claims
  • Motor total loss process and miaftr
  • Vehicle salvage regulations and basic legal principles
  • Validation of vehicle documentation and legal ownership
  • Knowledge of windows based o/s, word, excel, outlook, internet
  • Manage a case portfolio
  • Work to deadlines
  • Work easily as part of team
  • Good timekeeping and presentation of self and work

Knowledge and Experience:

Must have at least 2 years claims experience

Skills / Personal Qualities:

  • Educated to GCSE level and will be CII qualified or looking to obtain the qualification
  • Excellent communication skills: written and oral
  • Knowledge of Windows based systems
  • Good Data input skills
  • Excellent time management
  • Ability to work alone and as part of a team
  • Friendly personality
  • Good team ethic
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