Renewal in-office: Our local office is open from 9am - 5pm weekdays. You can park on site, pop in and one of our friendly local team members will be happy to discuss and process your renewal, with any policy adjustments you might have.
Renewal Process: Depending on your product and insurer - the process for renewal is usually that we / your insurer will invite your renewal as per the expiring policy; so that if you have made permanent changes to your policy (e.g. added a driver / changed address) then those details will be included in your renewal schedule.
Checking your renewal: It is important though that you thoroughly check your renewal information to make sure that the details we hold on file are correct.
Making us aware of any changes or issues: Please also do make sure you make us aware of any occurrences, issues, claims or regretfully any convictions or other items of material importance which could impact the underwriter's view of your renewing policy. Even if it isn't good news, we can talk through options with you and we pride ourselves on our flexibility which extends through to the representations we make to insurers on your behalf. Forewarned is forearmed after-all. If in doubt, please discuss your concerns with us.
Renewal Notifications: We aim to have renewal notifications sent out in a timely manner, but in the event you have not received your renewal invitation, either via email or post - then please do contact our office. Please also check your spam / trash folders on your email inboxes, just in case.
Feedback from you: As a client renewing your business is hugely important to us. If you feel that you haven't received a good service, or have any comments to make regarding your policy - please do get in touch - we welcome feedback and ultimately are here to serve you and get you the cover most appropriate for your needs.
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