Summary

To deal with all aspects of third party claims including but not limited to; personal injury claims, third part damage claims, credit hire and credit repair damage claims within agreed quality and service standard up to the specified handling authority limit.
Key Responsibilities:

• To take details of claim reports over the telephone from policy holders & brokers
• Differentiate between own damage and third party damages
• To know the difference between RTA liability and legal liability for damages
• Ability to recognise the potential extent/Seriousness of claims at initial report.
• Possess at least basic knowledge of typical fraud indicators
• An ability to empathise with and explore circumstances verbally with the clients
• Possess an inquisitive mind generally
• Principles of and assessment of “liability” for collision
• Detailed and expedient enquiry into reported theft loss
• Instructing engineers and adjusters and knowing when to do so
• Knowledge of acceptable time frames for various stages of claim process
• Ability to interpret policy wording and apply to claim circumstance
• Understand conditions & warranties as may be found attached to motor & property policies
• Clear understanding of the principle of indemnity
• A good understanding of the MOJ Portal, as well as non MOJ cases
• Experience in dealing with Scottish personal injury claims
• Motor total loss process and miaftr
• Vehicle salvage regulations and basic legal principles
• Validation of vehicle documentation and legal ownership
• Knowledge of windows based o/s, word, excel, outlook, internet
• Manage a case portfolio
• Work to deadlines
• Work easily as part of team
• Good timekeeping and presentation of self and work

Knowledge and Experience:

Must have at least 2 years claims experience

Skills / Personal Qualities:

• Educated to GCSE level and will be CII qualified or looking to obtain the qualification
• Excellent communication skills: written and oral
• Knowledge of Windows based systems
• Good Data input skills
• Excellent time management
• Ability to work alone and as part of a team
• Friendly personality
• Good team ethic